Legal
Refund Policy
We want pricing to be predictable. You see the price of every job before it runs, failed jobs are refunded automatically, and you can cancel your plan at any time.
Last updated 1 November 2026
01Automatic credit refunds
When a job fails, whether on our side or a provider's, the credits reserved for it are returned to your balance immediately. You do not need to contact us.
02Refunds on a new plan
You can request a full refund within 14 days of your first payment for a plan, as long as you have used no more than 10% of the credits that payment added.
After that, payments are non-refundable except where the law requires otherwise, or where the service was unavailable or materially not as described.
03Renewals and cancellation
Plans renew monthly. Cancel from Billing in your studio before the renewal date to avoid the next charge. You keep your plan and remaining credits until the end of the period you paid for.
If you forget to cancel, contact us within 14 days of a renewal you have not used and we will refund it.
04Credits
Credits have no cash value and are not refunded when you cancel, except under the rules above. Unused credits stay in your balance while your account is open.
05How to request a refund
Card payments in USD: Paddle.com is our Merchant of Record and processes these refunds. Email support@voicelamp.com with the email you sign in with and your Paddle receipt or order number, or contact Paddle through the link in your receipt.
Rupee payments (JazzCash, Easypaisa, Raast, or card in PKR): email support@voicelamp.com with the email you sign in with, the amount, and the payment date. Approved refunds are returned to the same wallet, bank account, or card.
Approved refunds go back to the original payment method, usually within 5–10 business days.
06Your legal rights
If you are a consumer, you may have additional rights under local law, such as a right to withdraw from the purchase. This policy does not limit those rights.